Returns

Your complete satisfaction is our goal. You may return any item shipped by Pinnacle BioLabs for a full refund for the cost of item (excludes freight), keeping the following in mind:

Item must be returned to us in new condition, unopened, with original packaging and accessories.

Pinnacle BioLab's return policy is 10 days from receipt of merchandise with a copy of your original invoice. If there are any discrepancies in the order, those need to be reported to us within 2 business days from receipt.

Unfortunately, we cannot accept any returns after 10 days from receipt of merchandise.

If the customer's return is a result of an error on our part, we will refund all shipping charges they incur, including free return shipping.

All other returns will incur a 20% restock fee and return postage will apply. We will not refund any shipping charges to these types of returns.

*Please note if you have purchased a medical device that was designated "For Professional Use Only" and "Not for Home Use" and you are using a product for personal use NO REFUND WILL BE HONORED. All manufacturing warranties will automatically expire.