Your complete satisfaction is our goal. You may return any item shipped by Pinnacle BioLabs for a full refund for the cost of item (excludes freight), keeping the following in mind:
Item must be returned to us in new condition, unopened, with original packaging and accessories.
Pinnacle BioLab's return policy is 10 days from receipt of merchandise with a copy of your original invoice. If there are any discrepancies in the order, those need to be reported to us within 2 business days from receipt.
Unfortunately, we cannot accept any returns after 10 days from receipt of merchandise.
If the customer's return is a result of an error on our part, we will refund all shipping charges they incur, including free return shipping.
All other returns will incur a 20% restock fee and return postage will apply. We will not refund any shipping charges to these types of returns.