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Privacy Policy | GDPR Statement | HIPPA

Pinnacle BioLabs Main Office

 Privacy and updated GDPR policy

Pinnacle BioLabs or “Pinnacle” (“We” or “us” or “Us”) are committed to protecting and respecting your privacy. This statement (together with our Cookies Policy, Conditions of Use and any other documents referred to within them) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to ascertain how we process your personal data ( data or information).

 For the purpose of the Data Protection Acts 1988 and 2003 as amended (the Acts) and General Data Protection Regulation 2018 (the Regulation), the data controller is Us, our registered address is 315 Deaderick Street, 15th Floor # 1550 Nashville, TN 37238.

Any word defined in the Conditions of Use shall have the same meaning in this Privacy Statement.


We may collect and process the following data about you through this Site:

  1. Information, including personal data (your name, contact information, billing address, delivery address and any information we receive from you through our Site, as well as the results we receive from the Accredited Laboratories with which we work) that you volunteer to provide through (our Site) when you decide to purchase our Services and Products (as defined in our Conditions of Use) including when you call us. Personal data includes visitor’s name, gender and address and such information which we collected when you order one or more Products and the Services. We may also ask you for information when you report a problem with our Site or as provided below.
  2. If you contact us by email, we may keep a record of that correspondence.
  3. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  4. Details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
  1. Most of your personal data shall be processed on legal basis that the processing is necessary for provision of our services to you and for the purposes of our legitimate interests (such as direct marketing, due diligence, etc.). Due to the nature of the services we provide it is necessary that we process (in a very limited scope) data concerning your health and medical history. Those data shall be provided exclusively based on your explicit consent and shall not be provided to any third parties (if not specified otherwise in the consent). We will ask for the consent when necessary. You can withdraw the consent at any time. Please acknowledge that without this consent we shall not be able to provide most of our services to you.


Children’s privacy

We will not knowingly collect personal data from Site users that under 18 years of age. We are relying on your undertaking in the Site conditions of Use, that you are over 18 years of age. You should not use the Site or its Services including purchase Products if you are not 18 years of age or older.


IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. Pinnacle BioLabs utilizes Google Analytics to improve our user experience.



Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. 


Where we store your personal data

The information that we collect from you may be transferred to, and stored with the Accredit Laboratory ( as defined in the Conditions of Use) and any supplier of data processing and data hosting services to us at, a destination within the European Economic Area (“EEA”). It may also be processed by staff operating inside the EEA who work for any of them. Such staff maybe engaged in, among other things, the fulfillment of your order, the and the provision of data processing and data hosting services to us. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this privacy statement by imposing on any such supplier obligations of security and confidentiality.


All information you provide to us in purchasing a Product or Services are stored on our secure servers or else on secure servers used by our service provider. Any payment transactions effected by us, will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. You must not share a password with anyone.


Unfortunately, the transmission of information via the internet is not secure and if you request that we communicate with you using a secure means of communication, we can arrange to do this. Once we have received your information, we will impose obligations of confidentiality and security on any service provider to us who processes the information.


We maintain reasonable physical, electronic, standard security practices, including encryption, passwords and physical security measures, and managerial procedures to protect the security and confidentiality of your personal data. Only a limited number of our internal staff are authorized to access, delete or modify your data. We will make reasonable efforts to ensure that your privacy interests are protected.


Uses made of the information

We use information held about you in the following ways:

  1. to ensure that content from our Site is presented in the most effective manner for you and for your computer.
  2. to provide our Site, the Services and Products or improve either of them.
  3. to communicate with you.
  4. to provide you with information, Products or Services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  5. to carry out our obligations arising from any orders entered into between you and us.
  6. to notify you about changes to our Services and Products.
  7. to notify you about changes to our Services and Products.
  8. analyse information provided by you and others to help us administer, support and improve our business.


Disclosure of your information

To process a request for a Product and for our Accredited Laboratory to test the Sample and send you the Test Information, we need to disclose the information within our company including to the Medical Practitioner, to our Accredited Laboratory and our IT services providers. Your request for a Product will result in your order details being accessed by and processed by our Accredited Laboratory and our IT service providers. Our Accredited Laboratory will access the information on the database which is under our control in a secure environment. 


The Accredited Laboratory shall have access exclusively to your date of birth, your Sample and the test results created therein, in a pseudonymized manner. The lab shall not have access to your other personal information and the data it shall have access to cannot be attributed to you without the use of additional information kept separately in our database.

We may disclose your personal information to third parties:

  1. In order for any supplier to perform any obligation they have undertaken to us.
  2. If we or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. 
  3. Your data may be provided to following recipients: the lab, MailChimp, Trustpilot.


If you send offensive or objectionable content or otherwise engage in any disruptive behavior on the Site, that that we can use whatever information that is available to us about you to stop such behavior and pursue our legitimate interest to prevent such behavior on our Site. This may involve informing relevant third parties such as law enforcement agencies about the content and your behavior.

Additionally, we may disclose your information if i) we are under a duty to disclose or share your information in order to comply with any legal obligation or ii) in order to enforce or apply this privacy Statement and our Cookies Policy or iii) to protect our rights, property or safety of our customers or others iv) to prevent detect or otherwise address fraud, security or technical issues. Your IP address may be supplied to regulatory authorities in connection with fraud or other formal investigations.

We may disclose and transfer your information to the lab for the purpose of i) accepting and processing an accepted order by us ii) in order to procure the Product is delivered to you by it and iii) to test any Sample provided and make your Test Information available to you on our secure Account on our Site.

We may disclose and transfer your information to an IT services provider under an agreement which requires that they process your information as we require and under our direction and under obligations of confidentiality and security.

We may pass aggregate information on the usage of our Site to third parties, but this will not include information that can be used to identify you. Unless required to do so by law, we will not include information that can be used to identify you. Unless required to do so by law, we will not otherwise share sell or distribute any of the information you provide to use without your consent.


Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise the right at any time for us to cease processing your information and if such request is received after Order Confirmation, then you agree that we may be unable to complete the Order and in such event you will not be entitled to any refund.

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 You have the right to be given a copy of your personal data we process which you may have supplied to us via the Site or which we may have obtained in another way. You may exercise this right in "privacy settings" section in your user account.

You also have the right to have inaccurate personal data corrected or incomplete personal data completed without undue delay. If you discover that we hold inaccurate personal data about you, you have a right to instruct us to correct that information. Such an instruction must be in writing and will not take more than 340 days to process.

In certain circumstances you may also request that personal data which you have supplied via the Site be deleted. We will delete your personal data without undue delay if the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed, or if the data were processed based on your consent. , if we do not have a legitimate reason for retaining the personal data. We are not entitled to charge for dealing with such a request and we must comply within 430 days of the receipt of such a request. You may exercise this right in "privacy settings" section in your user account, or by a request in writing sent to our address as specified above with a copy of your passport and copy of utility bill to verify your address included. To exercise this right you would generally be expected to identify some contravention of data protection law in the manner in which the Site processes the personal data concerned.

You also have the right to receive your personal data which you provided to us in a structured machine-readable format and the right to transmit those data to another controller without any hindrance from us as long as we the processing of your data by automated means. The data shall be provided in xml file format. Where technically feasible, you also have the right to have the personal data transmitted directly from us to another controller based on your request. You may exercise this right in "privacy settings" section in your user account.

You also have the right to object free of charge and at any time, to the processing of personal data on the grounds relating to your particular situation. If you decide to execute this right, we shall cease to process your personal data for direct marketing purposes without undue delay and shall look into your individual case. If we find that in your individual case, your interest, rights and freedoms override our legitimate grounds for processing your personal data, the data shall not longer be processed. You may exercise this right by a request in writing sent to our address as specified above with a copy of your passport and copy of utility bill to verify your address included.


Changes to our privacy statement

Any changes we may make to our privacy statement in the future will be posted on this page and, where appropriate, notified to you by e-mail.  Read our full privacy statement below.


Web Site Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Pinnacle BioLabs's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on Pinnacle BioLabs's web site;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or "mirror" the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Pinnacle BioLabs at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on Pinnacle BioLabs's web site are provided "as is". Pinnacle BioLabs makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Pinnacle BioLabs does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Pinnacle BioLabs or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Pinnacle BioLabs's Internet site, even if Pinnacle BioLabs or a Pinnacle BioLabs authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Pinnacle BioLabs's web site could include technical, typographical, or photographic errors. Pinnacle BioLabs does not warrant that any of the materials on its web site are accurate, complete, or current. Pinnacle BioLabs may make changes to the materials contained on its web site at any time without notice. Pinnacle BioLabs does not, however, make any commitment to update the materials.

6. Links

Pinnacle BioLabs has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Pinnacle BioLabs of the site. Use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications

Pinnacle BioLabs may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Pinnacle BioLabs's web site shall be governed by the laws of the State of Indiana without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.