Policies

Welcome to the Pinnacle BioLabs policies and procedures page. Here you can find useful information such as our Terms of Service, Privacy, Shipping, Return, Customer Support, and contact information. Additionally, you can use the quick contact form. Please chose the policy relevant to your needs or call us at 1-800-609-6419 should you have questions.

Terms of Service

Web Site Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Pinnacle BioLabs's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
1. modify or copy the materials;
2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
3. attempt to decompile or reverse engineer any software contained on Pinnacle BioLabs's web site;
4. remove any copyright or other proprietary notations from the materials; or
5. transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Pinnacle BioLabs at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on Pinnacle BioLabs's web site are provided "as is". Pinnacle BioLabs makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Pinnacle BioLabs does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Pinnacle BioLabs or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Pinnacle BioLabs's Internet site, even if Pinnacle BioLabs or a Pinnacle BioLabs authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Pinnacle BioLabs's web site could include technical, typographical, or photographic errors. Pinnacle BioLabs does not warrant that any of the materials on its web site are accurate, complete, or current. Pinnacle BioLabs may make changes to the materials contained on its web site at any time without notice. Pinnacle BioLabs does not, however, make any commitment to update the materials.

6. Links

Pinnacle BioLabs has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Pinnacle BioLabs of the site. Use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications

Pinnacle BioLabs may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Pinnacle BioLabs's web site shall be governed by the laws of the State of Indiana without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Privacy >

Customer Service

At Pinnacle BioLabs, our Customer Service team is always happy to help answer any question you may have. Call us at 1-800-609-6419 ext. 2, between 8:00 a.m. and 5:00 p.m. CST or email us at info@pblabs.com. If you have to leave a message or send us an email, we will to get back to you within 24 hours. We also schedule phone support sessions as needed. Start a support case with us, and if we can’t resolve it quickly via email, we’ll be happy to talk to you.

Customer Service >

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx
DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Shipping >

Returns

Your complete satisfaction is our goal. You may return any item shipped by Pinnacle BioLabs for a full refund for the cost of item (excludes freight), keeping the following in mind:

Item must be returned to us in new condition, unopened, with original packaging and accessories.

Pinnacle BioLab's return policy is 10 days from receipt of merchandise with a copy of your original invoice. If there are any discrepancies in the order, those need to be reported to us within 2 business days from receipt.

Unfortunately, we cannot accept any returns after 10 days from receipt of merchandise.

If the customer's return is a result of an error on our part, we will refund all shipping charges they incur, including free return shipping.

All other returns will incur a 20% restock fee and return postage will apply. We will not refund any shipping charges to these types of returns.

*Please note if you have purchased a medical device that was designated "For Professional Use Only" and "Not for Home Use" and you are using a product for personal use NO REFUND WILL BE HONORED. All manufacturing warranties will automatically expire.

Returns >

Pinnacle BioLabs, Pinnacle Toxicology Services, Quantum RRS4, Archon, the dynamic mountain logo, the shifting word logo, and the term "digitally automated" with respect to in vitro diagnostics, Second Generation FIT™, "The Worlds Most Advanced Colorectal Cancer Detection Test™" are all intellectual property of Pinnacle Labs of TN. Expressed written consent is required for permission of use.